Ooma called and said they’re going to report me to collections

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If you used your cellphone it should show all your outgoing calls in the call log. Preserve that as evidence (e.g. screenshots) you called their number. In your next written communication tell them precisely when you called and the length of your call and that they should provide their records of these calls to prove you did not cancel during that call. If they send it to collections, read the manuals on how to deal with collections e.g. demand only written communication etc.


Ooma did the exact same thing to me. They wouldn’t respond to any sort of online communication and when I would call to cancel they said they would take care of it but I still had to pay for the previous month. I did this for two months and they still continued to say I owe them money for their service. After going back and forth for 6 months or so (now with them saying I owed for back months) This went on for a year! I had already discontinued the use of the phone. It was a land line and we just got rid of the phones in the house and then deleted the email account. I got a couple letters that went straight into the bin and they fortunately finally gave up after that. A really really shitty company in my book. Not saying this will work for you, but it never was reported to my credit ratings.


I ended up calling Ooma and spoke to supervisor, they couldn’t even tell me how much I owed them and I told them to send me a letter stating how much I owe them. They said they will send me an e-mail of how much I owe them, but they sent an “account cancellation” e-mail. I guess I won’t hold my breath waiting for a letter.


Call a credit attorney and ask how much it would cost for a nasty legal letter to ooma. Then call ooma and tell them you’ve consulted with an attorney (technically true) and that if they continue their current course of action that you will take legal steps (that letter) against them for violations of the Fair Debt Collections Practices Act.


How much are they trying to even collect for? Most debt collection companies won’t take on anything below $100 because it’ll cost them more money to even try collecting than they’ll receive. Just have a file with pics of your bank statements, emails, phone records, etc. If you actually receive a collection request, speak with an attorney and show them this. There are a lot of organizations that will help you fight against false collections for free or will only collect their fee via a counter-suit. Under no circumstances do you respond to correspondence from the collector agreeing that you owe anything or this is your debt. Make absolutely no payments. Doing either of these can be used as legal evidence that you owe money.