‘Screen access technology has existed for decades’: Visually impaired man sues Dell over ‘inaccessible’ website

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There is no good reason for websites, especially those belonging to giant multinational corporations, to not be compliant with ADA standards defined in the 90s.


Yup, if a building needs to have a ramp installed to let wheelchair users enter. A website should make reasonable adjustments to let the blind navigate…. I’m hoping in the future machine learning might help with automatic blind accessible formatting (maybe just on the user end)


I’m conflicted on this subject because here come the litigation trolls looking to make a buck on non-compliant sites… Yes, of course websites should be accessible. However, it sounds like the screen reader he uses is hot garbage. Why would it get confused by strikethrough script? Sounds more like Dell has a bug in an area that hasn’t been touched in a bit. If companies start getting sued for buggy code we’re all screwed.


I agree that there is no excuse for a company like Dell to make their website compliant, but WCAG standards are adding significant time and money to building new sites. The cost for large corporations isn’t huge, but it’s significant enough for them to take on the expense of the lawsuits and risk the bad press. For small businesses, it’s a substantial cost on top of all they already have to do to have a decent web presence (responsive design, PCI compliance, browser compatibility, SEO and speed optimization, ongoing core CMS updates, social media, Google Business and other citations management, GDPR notices and cookie management options, privacy policies, etc.). Now with foldable phones, we need to think about making designs responsive down to like 280px width….ugh. I’m a developer working toward getting a number of client sites WCAG compliant and it’s not cheap to do. Some clients are on web platforms that we can’t update for accessibility, so they may need their entire site rebuilt. Others are looking at hundreds of dollars per page to audit and make compliant if not thousands for a complicated web app page. And these costs are ongoing. Any new landing page design or even content update needs to be reviewed for WCAG compliance- all videos and audio need a transcript (or closed captions), all form fields and tables need to be marked up and labeled properly, all pictures need alt text or captions, etc. Trying to incorporate this into our workflow is a little overwhelming, so I can just imagine how our clients feel. Most don’t even know how to use a wysiwyg editor. I’m not saying WCAG shouldn’t be a thing, but there are reasons most websites aren’t compliant yet. Just looking at this Reddit page, minimized comments and some buttons don’t have sufficient color contrast to meet WCAG 2.0.


This truly is the American dream. Find some big company who is opened to be sued and getting a life’s worth of money from them to avoid meaningless backlash.