Awful experience

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Yep, their whole business model depends on automating as much of the process as possible which inevitably leads to poor customer experiences.


Interesting. I had a great experience with them, even recommending to my parents. They also had a great experience. This was a couple years ago so maybe it’s changed?


Yeah I don’t see why getting a mortgage through an app on your phone is appealing at all. I want as much non-automated stuff to happen as possible during that process


Reasons like this is exactly why I continue to bank at my credit union for 90% of my needs, including my mortgage


Yeah, i got a quote from Rocket early on in the buying process and they were garbage. Also their rate was higher than other companies with significantly better service